Resources, case studies, videos & more
Jira Service Management Showcase Event – September 2024 resources
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...
JSM Project Design Options
When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click ‘create’. A template may be a suitable option, or perhaps it...
Managing and Maximising Automation in JSM
Automation in JSM is a high-value aspect of best practice ITSM and its pleasing to see many customers amp up their use of this. However with changes to JSM subscriptions that limit the number of automation executions available per month, its now critical to understand...
Migrating Opsgenie to JSM
Opsgenie features are moving into JSM which is great news since its delivers a better, more complete and user-friendly incident management experience. This migration however requires your Jira Admin to work through a range of tasks, meaning its not simply...
The Secret to JSM Asset Discovery Success
Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent Discovery...
Jira Service Management Showcase Event – June 2024 resources
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...
The IT asset management (ITAM) approach
The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...
Realising ESM’s Advantages for Small and Medium-Sized Businesses
Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM). ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities...
Advanced CMDB with Jira Service Management – Unleash your business processes
Unleash your business processes using advanced CMDB models in Jira Service Management. Did you know that JSM’s Asset module can be used for much more that managing your IT assets? Do you want to know how other teams and business units can make great use...
Bringing ESM Practices to Other Departments: Unlocking Efficiency & Collaboration
IT Service Management (ITSM) goes beyond basic IT support and holds a strategic role. In this report, we show that with the proper implementation of ITSM across other non-IT departments, great results are possible!
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