by John Mustac | Sep 7, 2024 | ITSM, Jira Service Management, Report
The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...
by John Mustac | Sep 7, 2024 | ITSM, Jira Service Management, Report
When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click ‘create’. A template may be a suitable option, or perhaps it...
by John Mustac | Sep 7, 2024 | ITSM, Jira Service Management, Report
Automation in JSM is a high-value aspect of best practice ITSM and its pleasing to see many customers amp up their use of this. However with changes to JSM subscriptions that limit the number of automation executions available per month, its now critical to understand...
by John Mustac | Jul 7, 2024 | Atlassian, ITSM, Jira Service Management, Report
Looking to establish a best practice Incident Management process? Atlassian went through the same challenge and created this report sharing their learnings and models. This handbook provides detailed information on how you can set up your Incident Management process...
by John Mustac | Apr 7, 2024 | ITSM, Jira Service Management, Report
Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM). ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities...
by John Mustac | Mar 9, 2024 | Atlassian, ITSM, Report, Videos
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM service level management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
