by John Mustac | Jan 7, 2025 | ITSM, Jira Service Management, Report
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
by John Mustac | Jan 7, 2025 | Atlassian, Report
This is an issue for many Government bodies and corporates and we have a solution to make it easy. There’s a better way, we’ll just bill you in Aussie dollars! It sure is nuts but many Australian users are currently doing this because there has been no...
by John Mustac | Sep 15, 2024 | ITSM, Jira Service Management, Report
Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent Discovery...
by John Mustac | Sep 7, 2024 | Atlassian, ITSM, Jira Service Management, Report, Tutorial
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...
by John Mustac | Sep 7, 2024 | ITSM, Jira Service Management, Report
The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...
by John Mustac | Sep 7, 2024 | ITSM, Jira Service Management, Report
When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click ‘create’. A template may be a suitable option, or perhaps it...
