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The IT asset management (ITAM) approach

by John Mustac | Sep 7, 2024 | ITSM, Jira Service Management, Report

The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...

Incident Management Handbook

by John Mustac | Jul 7, 2024 | Atlassian, ITSM, Jira Service Management, Report

Looking to establish a best practice Incident Management process? Atlassian went through the same challenge and created this report sharing their learnings and models.  This handbook provides detailed information on how you can set up your Incident Management process...

Realising ESM’s Advantages for Small and Medium-Sized Businesses

by John Mustac | Apr 7, 2024 | ITSM, Jira Service Management, Report

Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM). ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities...

Comparing ServiceNow to Jira Service Management: Enterprise service level management

by John Mustac | Mar 9, 2024 | Atlassian, ITSM, Report, Videos

In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM service level management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...

Are you using ServiceNow? It’s time to save money and change to Jira Service Management

by John Mustac | Mar 7, 2024 | Atlassian, ITSM, Report, Videos

In this video we examine the difference between Jira Service Management and other more expensive solutions, and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations to assess...

Comparing ServiceNow to Jira Service Management: ESM Process Workflow

by John Mustac | Feb 1, 2024 | Atlassian, ITSM, Report, Videos

In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...
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