by John Mustac | Jan 7, 2025 | ITSM, Jira Service Management, Report
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
by John Mustac | Jan 7, 2025 | ITSM, Jira Service Management, Tutorial
Did you know that JSM’s Asset module can be used for much more that managing your IT assets? Do you want to know how other teams and business units can make great use of the CMDB? Do you want to know how you can leverage your investment in JSM Premium and...
by John Mustac | Sep 15, 2024 | ITSM, Jira Service Management, Report
Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent Discovery...
by John Mustac | Sep 7, 2024 | Atlassian, ITSM, Jira Service Management, Report, Tutorial
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel and...
by John Mustac | Sep 7, 2024 | ITSM, Jira Service Management, Report
Automation in JSM is a high-value aspect of best practice ITSM and its pleasing to see many customers amp up their use of this. However with changes to JSM subscriptions that limit the number of automation executions available per month, its now critical to understand...
by John Mustac | Sep 7, 2024 | ITSM, Jira Service Management, Report
The IT asset management (ITAM) approach tracks and optimises your organisation’s IT assets — hardware, software systems, and other IT-related information — ensuring cost-effective use. Effective asset management is essential for businesses looking to optimise their IT...
