by John Mustac | Apr 7, 2024 | ITSM, Jira Service Management, Report
Enterprise Service Management (ESM) is an evolution of IT Service Management (ITSM). ESM, however, broadens the scope to include service delivery across an entire organisation — not just in IT. Business areas that ESM impacts include customer service, facilities...
by John Mustac | Mar 9, 2024 | Atlassian, ITSM, Report, Videos
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM service level management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
by John Mustac | Mar 7, 2024 | Atlassian, ITSM, Report, Videos
In this video we examine the difference between Jira Service Management and other more expensive solutions, and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations to assess...
by John Mustac | Feb 1, 2024 | Atlassian, ITSM, Report, Videos
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on ESM process workflow and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for organisations...
by John Mustac | Oct 7, 2023 | Atlassian, Case Studies, Confluence, Jira, Videos
Join us for a conversation with Varsha Agarwal, Senior Project Manager at the University of Technology Sydney regarding their recent Atlassian server to cloud...
by John Mustac | Oct 7, 2023 | Atlassian, Case Studies, Jira Service Management, Videos
Join us as we chat with Julie Abbott, the business operations manager at Resolutions, a small organisation specialising in hospital coding. This interview highlights the use of Jira within a small organisation, showing that great benefit is also possible when teams...
