About Us
Trusted Experts Since 2012
Systemology Australia began in 2012 as a boutique consulting and professional services team focused on ITSM and automation/orchestration. Over the years we see businesses push for improved service delivery, performance and quality, and with new developments in technology we have been able to provide more innovative solutions for enterprise service management and business process automation.
We always focus on one or two technologies and invest in our training to ensure we are leading experts in those areas.
In the past we have partnered with BMC, ServiceNow and Microsoft. Our focus technology for the past 5+ years has been Atlassian (Jira Service Management etc) and Blue Prism.
Our approach is the deliver business outcomes to clients, not simply deploy applications. This means we spend time to understand and analyse business processes and define those important outcomes required.
We are based in Sydney and work with clients across Australia and the region. We don’t use contractors nor offshore work. This ensures we have control to deliver high quality work.
Our clients come from all sectors, enterprise and government (federal, state and local).
Title
John Mustac & Matthew Barnier
Executive Directors
Our Mission & Values
We keep it simple for our customers, delivering high quality solutions that work. We stand by our quality work, we are flexible and easy to work with, and we are available and contactable. We reduce risk and worry for our clients.
Integrity
There is no bullshit here, we mean what we say and do as we say.
Trust
We do as we say and keep our commitments. This level of trust is what keeps our customers coming back.
Teamwork
Its critical for our joint teams to work well together so we maintain transparency and good communications. If there are difficulties we address them quickly and openly.
Outcomes
We are committed to delivering the business outcomes that our solutions are designed to deliver.
Our Process
Assess
We spend time to understand your specific situation and requirements. We provide a range of suggestions and ideas so together we can unlock the best approach.
Design
We determine the best design to deliver the outcomes you need. Technology is just one part of this. Other elements may include training, change mangement, comms etc.
Config
We configure and deploy your solution using an engagement model that best suits the client. Hypercare support is part of all our solutions to ensure a smooth transition to production.
Support
We provide a range of options for ongoing support to ensure our client’s investment continues to operate effectively into the future.