Automation in JSM is a high-value aspect of best practice ITSM and its pleasing to see many customers amp up their use of this. However with changes to JSM subscriptions that limit the number of automation executions available per month, its now critical to understand how to manage your automations and make the most of them without hitting your limits.
Systemology has recently delivered a presentation on this topic and the slide deck can be accessed below. You can also view a recording of the presentation at our YouTube channel here.