Resources
Five Ways Intelligent Automation Can Transform Your Business
The race to digital by today's modern organisations is just the start of the wider business world reinvention. Far from being a one-off project with a set beginning, middle and an end, digital transformation is about building an embedded infrastructure that enables...
Why Business Process Management matters
A business that isn’t continually evolving with market changes is in danger of becoming irrelevant. There’s no guarantee that what worked yesterday will work tomorrow. That’s why smart businesses and business leaders are implementing business process management...
Migrating Opsgenie to JSM
Opsgenie features are moving into JSM which is great news since its delivers a better, more complete and user-friendly incident management experience. This migration however requires your Jira Admin to work through a range of tasks, meaning its not simply...
Advanced CMDB with Jira Service Management – Unleash your business processes
Did you know that JSM's Asset module can be used for much more that managing your IT assets? Do you want to know how other teams and business units can make great use of the CMDB? Do you want to know how you can leverage your investment in JSM Premium and deliver...
Are you still paying for cloud licenses in US dollars with your credit card!
This is an issue for many Government bodies and corporates and we have a solution to make it easy. There's a better way, we'll just bill you in Aussie dollars! It sure is nuts but many Australian users are currently doing this because there has been no alternative,...
Comparing ServiceNow to Jira Service Management: Enterprise asset management
In this video we continue our comparison of ServiceNow to Jira Service Management, focusing on enterprise asset management and uncover why its time to move to Jira. The market for service management solutions is crowded with choice and it can be difficult for...
The Secret to JSM Asset Discovery Success
Asset management in JSM is an area of great interest for many teams, however getting asset discovery to work the way you need it to is not so easy to achieve. The design and configuration of the Asset Discovery application, the Asset Collector and the Agent...
Jira Service Management Showcase Event – September 2024 resources
We had a great response to this JSM Showcase event and appreciate everyone who registered and attended. The presentations are available here for you to access. We also have video recordings of these presentations and these have been loaded to our YouTube channel...
Managing and Maximising Automation in JSM
Automation in JSM is a high-value aspect of best practice ITSM and its pleasing to see many customers amp up their use of this. However with changes to JSM subscriptions that limit the number of automation executions available per month, its now critical to...
JSM Project Design Options
When you need to create a new project in JSM you can choose to start with one of the many project templates provided in JSM. It is important however to consider your options before you click 'create'. A template may be a suitable option, or perhaps it would be...