Australia’s Leading Atlassian & Blue Prism Partner
We help organisations transform through better service management and automating cross-business processes. We use exclusively Atlassian products like Jira, Jira Service Management, Confluence etc, and Blue Prism products like Chorus & Process Intelligence.
Contact us now to start a conversation on how you can improve service management, automate across your business, and improve your organisation wide outcomes.
We will respond within 1 business hour - now that's a great partner 🙂
Enterprise Service Management, Enterprise AI, Orchestrate, Automate, Collaborate, Knowledge = Transformation
It can seem daunting where to start on your transformation journey. Target specific areas or problems and chunk down initiatives to deliver meaningful wins rather than huge change projects.
Here are some common target areas we recommend considering.
Enterprise Service Management
Most organisations have an IT service desk in place. Fewer have modernised the support functions in other departments like HR, Marketing and Finance. Addressing this across all support teams allows you to consolidate and create a single shop front for staff for all requests and issues.
A modern Enterprise Service Management solution provides a comprehensive service catalogue with a rich knowledge base, augmented by AI, allowing staff to ask questions and easily find answers or engage support teams.
Solutions we have deployed include Jira Service Management and Confluence, providing different support teams with specifically configured service desks to suit their needs. Atlassian AI provides a modern interface for staff to engage with.
Staff, Customer, Contractor Onboard / Offboard
This is one of the most common processes that many businesses have not addressed and presents a huge payback. This process spans multiple business units like HR, IT, Finance, Facilities etc. It touches many systems that often are not integrated. It also touches many workers entering data, approving and provisioning.
Some companies have modernised parts of this process, however the win is to transform the complete end-to-end process.
Solutions we have deployed include Jira Service Management for service management and approval handling, and Blue Prism Cloud and Chorus to deploy process bots to handle data entry and intersytem data management.
Security, Risk & Compliance
Organisations are adopting various solutions to address a broad range of exposures, however the next challenge is how to link this across systems and the organisation.
Solutions we have deployed include the use of Jira to manage risk for major initiatives and report this to executives. Blue Prism Chorus and Process Intelligence is used to identify governance breaches and sideline business processes for exception handling before its too late.
Why Choose Us
We are a boutique specialist consulting team and only work with Atlassian and Blue Prism technology every day. This means we are amongst the most skilled technical team in Australia. Every client is special regardless of size and we provide a high level of service and responsiveness. Our team is located in Sydney, we don’t offshore work or use contractors.
Our focus is on understanding client requirements and situation, then designing the right solution and achieving business outcomes.
Technically certified team
Approved Govt Panel Supplier
Australian based team
Responsive & contactable
Celebrating Our Recent Customer Successes
Frequently Asked Questions
What types of services do you offer?
We provide consulting, design and implementation of solutions using Atlassian and Blue Prism technologies. We also provide training and resell licenses.
Are you on any Government supply panels?
Yes we are an approved supplier on many State and Federal Government supply panels.
How can we engage with you?
Flexibility is our key, so we can engage in any way that you prefer. Typically customers will engage using a fixed price project, or hourly rate. We also have Support Packs which are blocks of prepaid hours.
Where and what types of companies do you work with?
We work with clients across Australia and the region, across all industries and all sizes.
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