Why is it so hard to find good information on Service Manager?

This is a very common question I get asked. From what I see, the answer has a few key interesting aspects to it.

Firstly I think that many people fall into the trap of thinking that Service Manager is an easy product because it’s from Microsoft, right?

Then you have the fact that Service Manager is bundled in with System Center, so for many companies that already own System Center, they already have access to Service Manager. So it’s free! So how hard can free be, right?

And finally most IT guys see Service Manager as something they should be able to do. They already work with Configuration Manager and Operations Manager, so they should be able to figure out Service Manager, right?

Those who are using Service Manager have likely come to the realisation that this is a complex powerful product and that getting good information on how to properly configure it is actually very difficult to find.

With this in mind we have launched the Australian Service Manager User Group. Our objective is to create a community of users of Service Manager interested in maximising the value they get from this product and have an opportunity to learn from experts and share information.

“So what?” you may say. Fair enough, however what I think is unique and highly valuable is that our focus is on having regular live knowledge events so you can interact and ask questions and come away with information that will help you in your situation. I don’t know about you but I’m over forums where you post a message and wait ages to find out something and hope that it’s actually correct. You will never really learn anything reading blogs and copying script snippets.

So check it out for yourself if you are interested. We have scheduled our first live knowledge event for November 25. You can register at this link. http://www.systemology.com.au/?q=node/77