SCSM Support Services

As you modify and augment your Service Manager solution you will have questions and may even get into a spot of trouble. Our support options give you a safety net so that your business is not exposed. Contact us for pricing information.

Bronze Package

  • Q&A Service. Ask questions on any aspect of Service Manager. Via email - No limit (Responses within 5 business days)
  • Service Management Review. A 2 hr meeting where we will discuss your service management progress, examine and discuss reports and their implications, and provide advice and guidance on improvement opportunities. Twice a year.
  • System Review. We will examine your installation of Service Manager, review logs, reports and performance. We will provide a report advising any drifts that need to be addressed to keep your system running effectively. Once a year

Contact us for further information