ITIL Service Management from Microsoft
With Microsoft’s recent release of System Center 2012, its highly anticipated business grade solution for IT service management is here.
Service Manager delivers a complete solution to ensure your IT team delivers quality business services across your organisation.
Service Manager 2012 provides all your key ITIL requirements, including:
- Incident management
- Problem management
- Change management
- Release management
- Knowledge management
- Asset Management
- Centralised CMDB
- Self-service portal
- Powerful reporting
As you would expect from a Microsoft solution, Service Manager integrates with all other Microsoft systems such as Active Directory, SharePoint to provide rich integrated portal functionality and Lync for easy collaboration across your organisation and wider communities.
Organisations have been using SCOM and SSCM for many years. Service Manager can now be added to provide a complete management solution, capable of managing multiple hypervisors and with pre-packaged integration modules for links to other tools from HP, BMC and more.
Licensing is simple and for many organisations Service Manager licenses are available at no additional cost. An easy license migration model is in place to assist organisations in adopting System Center 2012 and Service Manager.
Systemology is a leading Microsoft partner specialising in Business Service Management and Microsoft’s Service Manager and System Centre suite.