ASUM Dec 8, 2015 Knowledge Event Resources

We have recently posted recordings and content from our December 8 ASMUG Knowledge event. Go to our Resources page to access these. Stay tuned for details on our next Knowledge event, likely to be around late March. Remember ASMUG registration is free and easy, just access the links on our home page.
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We recently held our April ASMUG, so if you missed it, head over to our website to watch the recording and get a copy of the presentation decks. We were pleased to have Rahul Gupta from the Microsoft Service Manager product group join this session, where he discussed plans to address some challenges of usability and performance, as well as
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Often a great way to start designing a Service Manager solution is to start with a view of the reporting required by the business. However creating great reports that really deliver is often left until the very last activity or even “something we’ll get back to…”. I think many people would confess that reporting is one of t
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You may think your implementation of Incident Management in Service Manager is adequate right? It is commonly the first ITSM process that IT teams address, however from what we see many implementations fall well short of the mark. I can hear some of you say "Yes, but we’re a simple business, we don’t need your fancy processes&rd
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ITSM in the cloud is a well understood and well accepted option for organisations. IT teams can achieve a full ITIL compliant solution at a materially lower total cost than deploying on-premises. Cloud solutions also mean that IT teams don’t need to worry about managing and maintaining the application or its supporting infrastructure, allowin
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ASMUG April Knowledge Event

We are excited to advise that our next ASMUG knowledge event is scheduled for Tuesday April 21 from 2pm to 3:30pm (AEDT). As always the event shall be completely online using Microsoft Lync enabling everyone to attend and be an active participant. We have been able to secure Rahul Gupta from the Microsoft Service Manager product group
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If you have a growing number of workers using a range of devices and working in non-standard locations you may be struggling to keep track of everything and everyone. Windows Intune just may be the perfect solution for you as it addresses all of the key challenges that you are facing such as. Workers in many locations; Non-domain joined des
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Are you getting the most out of Azure? At Systemology we understand the time it takes to truly get the most out of systems like Microsoft Azure and we are here to help you. In our Systemology Technical Webcast Series we have created an episode dedicated to Azure and the best ways to utilise it within your business. What is Azure? Azure is
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Microsoft System Center 2012 is a suite of complex systems management products that can literally revolutionise the way you do business – if you know how to use it to its full extent.  Understanding the tools that System Center offers is a start to maximising your business return. Keep your Eye on “The End” Whenever you
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Are you ready to join the SCSM conversation? On November 25th, 2014 we launched the Australian Service Manager User Group (ASMUG). We are Australia’s ONLY user group that is dedicated to helping you get the most out of your System Manager investment by giving you the opportunity to access free expert advice online. You get to ask questions
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This is a very common question I get asked. From what I see, the answer has a few key interesting aspects to it. Firstly I think that many people fall into the trap of thinking that Service Manager is an easy product because it’s from Microsoft, right? Then you have the fact that Service Manager is bundled in with System Center, so for
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Whether you have a partner deploy Service Manager for you or you do this yourself, it is important to have the internal skills to manage your solution into the future. As your organisation evolves and requires new IT services, you will need to evolve your Service Manager solution.Our training courses take a holistic service management position, cov
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Microsoft Case Study For Investa

Microsoft has published a formal case study on a recent Systemology project delivering Service Manager to Investa. Read more to find out why Investa chose Microsoft System Center and Service Manager to achieve improved IT service delivery and IT efficiency. The full case study can be viewed here: PDF Download
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We love Cireson and one of the innovative applications for Service Manager that they have created is the HTML5 Self-Service and Analyst Console Web Portal. This is an easy to use application and gives you a wide range of features that you are never going to want to live without once you have discovered them. What is the Cireson HTML Self Service
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Australian Service Manager User Group

We are launching an Australian wide user group dedicated to the Microsoft Service Manager solution, also encompassing Orchestrator and integrations to System Center and Azure. Events shall be run every 2 months online to allow everyone across the country to engage, learn and get the most out of their Service Manager solution. The first is planne
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