We have recently posted recordings and content from our December 8 ASMUG Knowledge event. Go to our Resources page to access these. Stay tuned for details on our next Knowledge event, likely to be around late March. Remember ASMUG registration is free and easy, just access the links on our home page.READ MORE
We recently held our April ASMUG, so if you missed it, head over to our website to watch the recording and get a copy of the presentation decks. We were pleased to have Rahul Gupta from the Microsoft Service Manager product group join this session, where he discussed plans to address some challenges of usability and performance, as well asREAD MORE
Often a great way to start designing a Service Manager solution is to start with a view of the reporting required by the business. However creating great reports that really deliver is often left until the very last activity or even “something we’ll get back to…”. I think many people would confess that reporting is one of tREAD MORE
We are excited to advise that our next ASMUG knowledge event is scheduled for Tuesday April 21 from 2pm to 3:30pm (AEDT). As always the event shall be completely online using Microsoft Lync enabling everyone to attend and be an active participant. We have been able to secure Rahul Gupta from the Microsoft Service Manager product groupREAD MORE
Did you know your Service Manager solution is probably only giving you 300% of the value you could be getting?
A common piece of work we do is to review a client’s implementation of Service Manager and you might be surprised to learn that virtually all of these reviews have established that the client is extracting only a small part of the value that they could be getting. This is particularly upsetting for those clients who have spent hard dollars paREAD MORE
This is a very common question I get asked. From what I see, the answer has a few key interesting aspects to it. Firstly I think that many people fall into the trap of thinking that Service Manager is an easy product because it’s from Microsoft, right? Then you have the fact that Service Manager is bundled in with System Center, so forREAD MORE
We are launching an Australian wide user group dedicated to the Microsoft Service Manager solution, also encompassing Orchestrator and integrations to System Center and Azure. Events shall be run every 2 months online to allow everyone across the country to engage, learn and get the most out of their Service Manager solution. The first is planneREAD MORE